Newgate Redleaf AI Conference – IMI Mobile: “AI and improving the customer experience”

Matt Hooper, SVP Global Marketing, IMI Mobile.

Matt’s presentation looked at “AI and improving the customer experience” looking at how AI is already being used in customer service and how attitudes are changing towards it.

Matt Hooper, SVP Global Marketing at IMImobile, is an experienced senior enterprise software marketer and general manager, with over 20 years in international marketing, customer experience, product management and business development. He joined IMImobile in 2015 from cloud compliance SaaS provider Cognia. Prior to that he worked with Boston-based Lavastorm Analytics, MDS, Colibria and as a founding executive of service delivery platform pioneer Elata. Matt has also held senior roles at Qualcomm, HP, BT Global, Orange and Parametric Technology. He is a chartered marketer and a certified RFU rugby coach.

Ralph Anderson Introduction – 00:09
Matt Hooper, introduction IMI Mobile – 00:25
AI Timeline – 00:55
Forecasts – 02:31
Applications – 03:30
Chatbots – 04:35
What do consumers want? – 05:30
Messaging – 06:44
New communication channels – 09:20
Customer journeys – 10:47
Bringing together AI and assisted customer service – 12:11
Process automation – 15:53
Improving customer experience with AI – 17:20
IMI Mobile – 19:17
Summary – 20:25
Q&A – 21:04


Presentation slides can be viewed here.


Videos from Newgate Redleaf AI Conference.

Newgate Redleaf AI Conference – Breed Reply: “AI in IoT”

Newgate Redleaf AI Conference – Breed Reply: “AI in IoT”

Emanuele Angelidis, Chief Executive Officer, Breed Reply. Emanuele’s presentation discussed “AI in IoT – Its role and importance”, showing how IoT is now involved in every sector, the potential market value of each and how our perceptions need to change about this technology. Emanuele Angelidis is a Co-Founder and CEO of Breed Reply, Europe’s leading […]

Newgate Redleaf AI Conf – RazorSecure: “Cyber Security and Transport – protection on the move”

Alex Cowan, Chief Executive Officer, RazorSecure. Alex’s presentation discussed “Cyber Security and Transport – protection on the move” highlighting the processes, requirements and challenges facing companies today. Alex Cowan started RazorSecure after 15 years in the gaming industry working on massive multiplayer games with hundreds of thousands of players and thousands of servers. During that […]

You might be interested in